customer care.
faq.
faq.
orders.
can i change or cancel my order?
we process orders quickly, so changes aren’t always possible. contact us at support@nyq.com as soon as possible and we’ll try to help.
did my order go through?
you’ll receive a confirmation email after placing your order. if you didn’t get one, check your spam or contact us.
shipping.
where do you ship?
we ship worldwide.
how long is delivery?
sweden: 1–3 business days
international: 3–7 business days
when is my order shipped?
orders placed before 11:00 (gmt+1) are shipped the same weekday. orders placed after are shipped the next business day.
do you offer free shipping?
free shipping on orders over 1500 sek within sweden and 150 eur/usd/gbp internationally.
do i need to pay customs or import fees?
orders outside the eu may be subject to customs duties and taxes. these costs are not covered by us.
returns.
can i return my order?
yes, you have 14 days from delivery to return your item.
what condition must items be in?
items must be unused, unwashed and in original condition with all tags attached.
how do i make a return?
email support@nyq.com with your order number and we’ll guide you.
do you cover return shipping?
return shipping costs are the responsibility of the customer unless the item is faulty.
products.
how do your sizes fit?
our pieces are designed with a clean, slightly relaxed fit. check the size guide on each product page.
where are your products made?
our garments are produced in carefully selected factories, mainly in europe.
what materials do you use?
we focus on high-quality fabrics such as organic cotton with premium weight and feel.
payments.
what payment methods do you accept?
we accept major cards, apple pay, google pay and other local payment methods depending on your region.
is my payment secure?
yes, all transactions are encrypted and secure.
contact.
how can i reach you?
email us at support@nyq.com and we’ll get back to you as soon as possible.
delivery & returns.
delivery & returns.
delivery.
we ship worldwide.
orders placed before 11:00 (gmt+1) are shipped the same business day. orders placed after this time will be shipped the next business day. orders are shipped monday to friday, excluding public holidays.
estimated delivery times:
sweden: 1–3 business days
europe: 2–5 business days
rest of the world: 3–7 business days
we offer free shipping on orders over 1500 sek within sweden and over 150 eur/usd/gbp internationally.
once your order has been shipped, you will receive a tracking number via email.
please note that delivery times are estimates and may vary depending on your location and external factors.
orders outside the eu may be subject to customs duties and taxes. these costs are not included and are the responsibility of the customer.
returns.
you have 14 days from the date of delivery to return your order.
items must be returned in original condition – unused, unwashed, and with all tags attached.
to start a return, contact us at support@nyq.com with your order number and reason for return. we will guide you through the process.
return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
we recommend using a tracked shipping method, as we are not responsible for lost returns.
once your return has been received and approved, your refund will be processed to your original payment method.
contact.
contact.
we’re here to help.
for any questions regarding orders, products or general inquiries, feel free to reach out.
we aim to respond within 24–48 hours on business days.
business inquiries.
for collaborations, partnerships or press, contact:
privacy policy.
privacy policy.
this privacy policy describes how nyq. collects, uses and protects your personal information when you visit or make a purchase from our website.
personal information we collect.
when you visit our site, we automatically collect certain information about your device, including your web browser, ip address, time zone and some of the cookies installed on your device.
as you browse the site, we also collect information about the pages you view, the products you look at and how you interact with the site.
when you make a purchase or attempt to make a purchase, we collect personal information such as your name, billing address, shipping address, payment details, email address and phone number.
how we use your information.
we use your information to:
- process and fulfill your orders
- communicate with you
- screen orders for potential risk or fraud
- improve and optimize our website and customer experience
- provide you with marketing and advertising (if you opt in)
sharing your information.
we share your information with trusted third parties to help us operate our business, such as payment providers, shipping partners and analytics services.
we may also share your information to comply with legal obligations or to protect our rights.
cookies.
we use cookies to improve your experience on our site and to understand how customers use our website.
you can choose to disable cookies in your browser settings.
your rights.
if you are a resident of the eu, you have the right to access the personal information we hold about you and to request that your information is corrected, updated or deleted.
to exercise these rights, please contact us at support@nyq.com.
data retention.
we keep your information for as long as necessary to fulfill orders and comply with legal obligations, unless you request deletion.
changes.
we may update this privacy policy from time to time to reflect changes to our practices or for legal reasons.
contact.
for more information about our privacy practices, or if you have questions, contact us at:
b2b.
b2b.
nyq. is open to selected wholesale partnerships.
we collaborate with retailers, boutiques and platforms that align with our identity — clean, minimal and contemporary.
wholesale.
if you are interested in carrying nyq., please reach out with the following:
- store name
- location
- website / social media
- short introduction
contact:
support@nyq.com
partnerships.
we are open to collaborations with brands, creatives and selected projects that fit our direction.
distribution.
nyq. is currently operating on a limited distribution model to maintain brand integrity and exclusivity.