For all inquiries, reach out to us at support@nyqthelabel.com — we aim to respond within 24h.

Delivery

Processing time: Orders are processed within 1–3 business days.

Estimated delivery times:

• Sweden: 1–3 business days
• EU: 4–10 business days
• Rest of the world: 10–21 business days

Shipping costs are calculated at checkout based on your delivery address. Free shipping may be available for qualifying orders — see checkout for details.

Orders within the EU are not subject to customs duties. For orders outside the EU (e.g. UK, Norway, Switzerland), additional customs fees or import duties may apply and are the responsibility of the customer.

Once your order has been shipped, you will receive an email with tracking information.

Returns

You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To initiate a return, log in to https://www.nyqthelabel.com/account. If you don't have an account, contact us at support@nyqthelabel.com.

Items must be returned unworn and in their original packaging.

Return shipping fee: Sweden 69 SEK / Europe 99 SEK.

Refunds will be issued within 14 days of receiving your return, using the same payment method as the original purchase.

Wholesale.

If you are interested in carrying nyq. please reach out with the following:

• Store name
• Location
• Website / social media
• Short introduction

Contact:
support@nyqthelabel.com

Partnerships.

We are open to collaborations with brands, creatives and selected projects that fit our direction.

Distribution.

nyq. is currently operating on a limited distribution model to maintain brand integrity and exclusivity.

Privacy Policy

This privacy policy describes how nyq. collects, uses and protects your personal information when you visit or make a purchase from our website.

Personal information we collect

When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, time zone and some of the cookies installed on your device.

As you browse the site, we also collect information about the pages you view, the products you look at and how you interact with the site.

When you make a purchase or attempt to make a purchase, we collect personal information such as your name, billing address, shipping address, payment details, email address and phone number.

How we use your information

We use your information to:

• Process and fulfill your orders
• Communicate with you
• Screen orders for potential risk or fraud
• Improve and optimize our website and customer experience

Sharing your information

We do not sell your personal data. We may share information with third-party service providers (e.g., shipping carriers, payment processors) solely to fulfill your order.

Your rights (EU/GDPR)

If you are located in the EU, you have the right to access, correct, or delete your personal data. Contact us at support@nyqthelabel.com to exercise your rights.